Privacy Policy
Your privacy matters to us at Quill Marble Harbor
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Quill Marble Harbor respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and put in place suitable technical and organizational safeguards to shield it. This covers secure storage of data, encrypted communications, and restricting access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it moves between your browser and our servers.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely risk-free. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In line with applicable laws, you may be entitled to view, amend, delete, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: around three years after the last service interaction
- Payment records: roughly seven years to satisfy tax and accounting requirements
- Website analytics data: about two years for service improvement analysis
- Marketing preferences: until you unsubscribe or after roughly two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us recall your preferences and assess site performance.
You can manage cookie settings in your browser preferences. Still, turning off some cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Quill Marble Harbor and our own site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date displayed at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.
Contact Us About Privacy
Quill Marble Harbor Privacy Team
123 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.